Six people, several with frontline operations backgrounds.
We hire people who've had to run a shift, not just people who can design a notification.
Nine years running distribution center operations before founding FCX in 2016. Still reviews every new client's workforce access audit personally.
Leads the mobile-first platform team, with a standing rule that no feature ships if it requires a corporate email address to use.
Designs how recognition actually flows for each client, from trigger to delivery to reward, matched to their specific workforce.
Manages client relationships from pilot through full deployment, and is usually the first call when a rollout needs adjusting.
Builds and maintains the reward catalogs, working directly with frontline employees to figure out what's actually worth earning.
Leads manager training for floor supervisors, with a personal rule that no training session runs longer than an actual break.
Curious what this team has learned building recognition for deskless workforces? Read Shift Notes, or get in touch directly.